The Street Outreach Program Manager is responsible for leading a team and providing direct service to homeless, forensic or aging clientele so they can stay out of institutional care and stay connected to their communities. This position will manage administrative, fiscal, and quality improvement functions that promote the highest element of service provision. BACS’ staff prides itself on doing whatever it takes to find permanent housing for homeless people and the work happens both in the office, or out in the community. This role requires someone who values accountability, trust and innovation. BACS prides itself as non-hierarchical agency with all hands on deck.

The Street Outreach Program Manager will oversee a team of 6-7 street outreach care coordinators in Forensic, Mobile Access Point and Housing Resource Centers. Experience with street outreach to encampments, community resource centers, and temporary shelters is preferred. Knoweldge of Coordinated EntrySystem, HMIS and Access Point services is required. 

Responsibilities

• Meet clients where they are to implement consumer-centered services that are needs-driven, strengths-based and culturally relevant.
• Manage flow of referrals, intakes, and discharges of participants and ensures accessibility and welcoming of all people.
• Responsible for the revene and expense for Street Outreach Programs.
• Be an available and engaged manager, supervise staff including hiring, training, and performance evaluations. 
• Hold dierect services teams accountable to providing highest quality services to clients, meet contract service goals. 
• Monitor and assess team performance through regular observations, check-ins, data reporting and frequent site visits.  
• As needed the manager may be expected to visit community sites, encampements and shelters. 
• Constantly challenge the status quo and look for opportunities for continuous quality improvement and implement systems for CQI.
• Assure that services are provided in compliance with all funders, including documentation, grant management, presentations, and reports.
• Communicate effectively and conscientiously utilizing strength-based language and philosophy throughout all aspects of program management and supervision.
• Participate in the delivery and attendance at trainings for the purposes of agency, professional, and personal development.                                                        
• Consistently assessing program activities and facilties for potential risks and taking steps to address issues promptly.

Qualifications             

• Associates degree required, BA preferred in a related field.
• Three years of managing teams and progressive administrative, direct service, and leadership skills and experience in the social service field.
• Two years’ experience in behavioral health, rapid rehousing, temporary housing, permanent supportive housing, or shelter services.
• Experience with Coordinated Entry System (CES) and HMIS , Medi-Cal and/or CalAIM
• Demonstrated capacity leading diverse and multi-disciplinary teams toward a common goal required.

Other requirements:

• Valid California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage. DMV printout required.

Benefits/Perks

• Highly competitive compensation, Program Manager 1:  $100,000 per year
• Fully paid medical, dental, vision, and life insurance coverage for employees and children
• 32 days off (PTO/Holiday), increasing with tenure, plus your birthday
• 403b with BACS matching contribution
• After a year of service, $3000 in student loan debt payment, tuition reimbursement or CEUs
• One month PAID sabbatical after 8 Years – not charging PTO
• Annual holiday party, staff appreciation events
• Significant internal growth opportunities

Bay Area Community Services is a CARF accredited non-profit, community-based agency celebrating more than 70 years of serving Alameda, Sacramento and Solano Counties by providing mental health and social services. BACS’ mission is to uplift under-served individuals and their families by doing whatever it takes. We are proud to be one of the leading agencies producing real outcomes to tough social problems. BACS owes its reputation as an innovator to our innovative and entrepreneurial staff.    www.bayareacs.org                                                   

How to apply:

Submit a resume with a cover letter highlighting your relevant experience.

 BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER