Data Analytics Manager

Oakland, California, United States | Administration | Full-time | Partially remote


Bay Area Community Services is a non-profit, community-based agency serving Alameda, Contra Costa, Sacramento, Monterey and Solano Counties by providing a comprehensive array of mental health and housing services. 

The Data Analytics Manager is responsible for leading data systems and championing data strategy to advance the BACS mission, values and strategic objectives. They will be able to maintain data integrity, conduct quality control, and produce accurate, timely and data-driven reports, while being energized by building and unifying systems. The Data Analytics Manager will analyze current implementation and define best practices or areas to improve business processes. Day to day activities will include managing one or more direct reports and working closely with program leads, analytics, compliance, and contracts/administrative staff ensuring project activities and aligned with functional and overall agency Continuous Quality Improvement objectives. Under the supervision of the Chief Strategy Officer, the Data Analytics Manager is responsible for the overall direction and leadership of the Data Analytics team and of all administrative and analytical support to internal and external stakeholders regarding the provision and analysis of data that is then shared in the optimal manner. 

This is a full-time, exempt position. Hybrid in office 3 days per week. 


  • Manages complex analyses of agency wide data across multiple internal and external database platforms to support Continuous Quality Improvement processes across all programs, working collaboratively with the compliance and contracting and evaluations teams.
  • Manages the data analytics and performance team’s projects and prioritizes work that aligns with BACS’s strategic priorities.
  • Collaborates with IT to ensure that our technical tools, data collection systems, and data warehousing are configured to support new programs as well as new program types that may require different workflows/customizations. 
  • Liaise with team members to understand and identify information needs, and develop and implement key metrics to monitor and measure organization’s performance, while determining additional integrations if needed to add efficiency and effectiveness to our operations. 
  • Partner across departments to continuously improve existing approaches, and develop new approaches for defining our data tools (qualitative and quantitative) and systems. 
  • Design and implement qualitative and quantitative data tools that enable the team to report accurately on key strategic priorities, while helping problem-solve when needed. 
  • Analyze and validate findings, create reports, presentations, and visualizations to reflect the overall status and progress across cross-functions. 
  • Lead data auditing and cleanliness efforts across the organization, including designing and implementing protocols for regular data auditing and clean-up. 
  • Coordinated with other departments to satisfy compliance reporting requirements for new funding agreements. 
  • Develops new and recurring data reports to support Contracts Administrator, Associate Directors, and Program Managers monitor performance on new and existing contracts and agreements. 
  • Supplies accurate and timely data on new initiatives, including agencywide QI initiatives beyond program performance (such as agency incident reporting, etc.), and public facing needs via ad hoc analyses and public dashboards. 
  • Supports developing a system and program performance measurement framework that will align with the agency priorities by leading the data analysis and integration dimensions. 
  • Provide coaching, professional development, and supervision to the BACS Homelessness Prevention Platform and Quality Improvement Administrator teams. 
  • Other duties as assigned. 


  • Ability to conceptualize quantitative and qualitative data, visualize data and communicate statistical information clearly for internal and external stakeholders, including the general public.
  • Knowledge of research methods, including program evaluation. 
  • Excellent analytical & quantitative skills. 
  • Knowledge of HMIS Data Standards and experience with HMIS software and HUD-related reporting. 
  • Knowledge and experience working electronic Health records and mental health data systems, such as Avatar. 
  • Deadlines and outcomes-oriented individual, who understands data metrics and has experience writing and presenting analytical reports to inform planning and decision-making.
  • Demonstrated capacity leading diverse and multi-disciplinary teams toward a common goal. 
  • Demonstrated proficiency in data analysis and identification of insights, with an ability to manage ambiguity productively, particularly in a time of growth and rapid change.
  • Ability to conceptualize quantitative and qualitative data, visualize data and communicate statistical information clearly for internal and external stakeholders, including the general public. 
  • Ability to translate data to non-technical personnel within member agencies. 
  • Ability to manage a diverse team of data collection, analysis, and reporting experts. 


  • Bachelor’s degree required, preferably in data science or related field. Master’s preferred.
  • 5+ years of professional experience with data performance in support of program operations with data analyses and program evaluation.
  • Experience managing an organization’s data infrastructure; managing data for local programs preferred.
  • Knowledge of research methods, including program evaluation. 
  • Deadlines and outcomes-oriented individual, who understands data metrics and has experience writing and presenting analytical reports to inform planning and decision-making. 
  • Demonstrated ability and experience working with diverse teams and stakeholders and commitment to fostering diversity, equity, inclusion and belonging in a multicultural environment. 
  • Expert in Microsoft Office Suite.
  • Experience with Tableau, Power BI, or compatible software and database systems. 
  • Healthcare/vulnerable client employer, verified COVID vaccination required.


Position requires a valid California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage.  DMV printout required. 


The position requires occasional sitting, with occasional standing and frequent walking or driving. Often, the incumbent uses a computer. Lifting is required occasionally, of no more than 20 lbs. at a time. The position requires the ability to see, hear and speak. 


The work is performed in an office environment or out in the community. Extensive Bay Area travel is required. 


  • $100,000/year salary.
  • Fully paid medical, dental, vision, and life insurance coverage for employees and children.
  • 32 days off (PTO/Holiday), increasing with tenure, includes your birthday off. 
  • 403b with BACS matching contribution.
  • After 1 year of service, $3,000 per year student loan, tuition or CEUs. Up to $15,000 over 5 years. 
  • Clinical supervision hours towards licensure*
  • One month PAID sabbatical after 8 Years – not charging PTO.
  • Free iPhone with unlimited data for personal/professional use + laptop for easy mobility*.
  • Significant internal growth opportunities.

 * Most direct service positions


Submit a resume with a cover letter highlighting your relevant experience.


Bay Area Community Services is a CARF accredited non-profit, community-based agency celebrating 65 years of serving Alameda and Solano Counties by providing mental health and social services. BACS’ mission is to uplift under-served individuals and their families by doing whatever it takes. We are proud to be one of the leading agencies producing real outcomes to tough social problems. BACS owes its reputation as an innovator to our innovative and entrepreneurial staff.  We are seeking individuals who want to transform clinical practice to be client-centered and effective in the field and who want to lead empowered teams to meet goals.