Operations Coordinator

Oakland, California, United States | Administration | Full-time | Partially remote

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Join our team of smart, creative, socially conscious, and dynamic people who are committed to providing the highest level of quality services. We live and breathe social justice and equality. We believe in our people!

The Operations Coordinator is an Administrative Assistant role with a combination of duties in the operations team - 50% of the time working as front/desk receptionist and supporting the Director of Operations with a variety of projects; and 50% data administration for the Homeless Housing Prevention Program team inputting and auditing data. Friendly and welcoming demeanor, attention to detail, multi-tasking and customer service in a fast paced environment are required to meet deadlines. This position requires excellent customer service, emphasizing communication, teamwork and collaboration; and continually seeks ways to support and develop standardized processes and common procedures. 

 

RESPONSIBILITIES: 

Front Desk Reception and Operations Support

  • Answer phones, greet visitors and maintain an overall friendly, and welcoming front desk at our administrative Headquarters. 
  • Greet persons entering establishment, ensure completion of COVID screening, determine nature and purpose of visit, and direct as appropriate. 
  • Perform accurate opening and closing procedures for the building as directed, maintain safety and security by following policies and procedures.
  • Maintain organized and presentable front desk, lobby area, and break room, including implementing any COVID cleaning protocols 
  • Perform administrative, program, and operations support tasks as directed (e.g., fleet tracking, facilities compliance, IT troubleshooting, etc.) 
  • Stocking and maintaining supplies for front desk, agency and common areas 
  • Schedule, Cross train and Support QIA team to cover front desk reception  

QUALIFICATIONS:

  • AA/AS or higher in business, communications, marketing or social services discipline required. BA preferred.
  • Two years’ experience in clerical/administrative services preferred.
  • Social services agency experience preferred.
  • Proficiency in Microsoft applications of Word, Excel and Outlook and ability to type 45 WPM are required.
  • A valid California driver's license and vehicle is required for occasional site visits to BACS programs. 
  • Healthcare/vulnerable client employer, verified COVID vaccination required. 
  • Maintains a customer service and strength-based orientation.
  • Embraces diversity in all aspects.
  • Aptitude for detail-oriented work; ability to work through complex issues with a high degree of accuracy.

Additional Requirements:  

  • Position requires a valid California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage.  DMV printout required. 
  • Monday - Friday and 9am to 5pm

  • Starting December Hybrid 3/2

Benefits and Compensation

  • Highly competitive compensation at $30/hour.
  • Fully paid medical, dental, vision, and life insurance coverage for employees and children.
  • 32 days off (PTO/Holiday), increasing with tenure, includes your birthday off. 
  • 403b with BACS matching contribution.
  • Clinical supervision hours towards licensure
  • One month PAID sabbatical after 8 Years – not charging PTO.
  • Significant internal growth opportunities.

BACS Overview

Bay Area Community Services is a CARF accredited non-profit, community-based agency celebrating 65 years of serving the greater Bay Area by providing mental health and social services. BACS’ mission is to uplift under-served individuals and their families by doing whatever it takes. We are proud to be one of the leading agencies producing real outcomes to tough social problems. BACS owes its reputation as an innovator to our innovative and entrepreneurial staff.  We are seeking individuals who want to transform clinical practice to be client-centered and effective in the field and who want to lead empowered teams to meet goals.   

How to apply:

Submit a resume with a cover letter highlighting your relevant experience.

Healthcare/vulnerable client employer, verified COVID vaccination required.

BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER